Deposit Not Credited?

Why does my deposit show as not credited?

When you deposit cryptocurrency to EagleX, the transfer involves three steps:

1. Sender’s Withdrawal – The sending platform marks the transaction as “Completed” or “Successful”. This only means the funds have left that platform and been broadcast to the blockchain. It does not mean the deposit has arrived at EagleX.

2. Blockchain Confirmation – The transaction must be confirmed by the blockchain. Network congestion (many transactions in the block) may delay confirmation, which can result in deposits taking longer than expected.

3. Crediting to EagleX – Once the blockchain confirmation requirements are met, EagleX will credit the deposit to your account. You can track progress using the Transaction ID (HASH).

⚠️ Note: Each blockchain requires a different number of confirmations before EagleX can credit your deposit.

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What to do if your deposit has not arrived

1. Blockchain shows “Unconfirmed” and confirmations are below EagleX’s requirement → Please wait. Your deposit will be credited automatically once enough confirmations are reached.

2. Blockchain shows “Unconfirmed” but confirmations already meet EagleX’s requirement → Contact EagleX Customer Support. Provide the following:

   • Registered UID

   • Deposit address and screenshot

   • Screenshot from the sending platform showing successful withdrawal

   • Transaction ID (HASH)

3. Blockchain shows “Confirmed” but deposit is still not credited → Contact EagleX Customer Support with the same details above so we can investigate further.

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How to check deposit details and progress

You can track the status of your transaction directly on the blockchain by entering the Transaction ID (HASH) in a block explorer:

• BEP-20: bscscan.com

• ERC-20: etherscan.io

• TRC-20: tronscan.org

👉 Example: On BSC, input your HASH or deposit address to view transaction details and confirmation status.